Alternativa Nordics cares about its customers and partners and always strives to create well-functioning relationships in the long term. Our goal is to always be able to offer a high-quality range of services. Should you as a customer not be satisfied, it is important that you contact us as soon as possible with your comments or objections.
We recommend that you as a customer contact the contact person you have a case with and who Alternativa Nordics has appointed for the relevant service. We are keen to try to find a solution and provide answers to the problem.
If you feel that you are unable to reach an acceptable solution or if you feel unsure whether you have been treated correctly, you can turn to the Swedish Consumer Banking and Finance Bureau or to the National Board for Consumer Complaints.
The Complaints Officer for Alternativa Nordics is the company's Paralegal, who has the overall responsibility for all complaint handling as well as for coordination and competence development regarding the handling of complaints. The Complaints Officer is also the contact person for the Swedish Financial Supervisory Authority, the Swedish Consumer Banking and Finance Bureau and ARN.
Alternativa Nordics AB Attn: Complaints Officer Magnus Ladulåsgatan 3 118 63 Stockholm
First name and last name (required)
Social security number
Company
Corporate ID number
Address
Zip code
Date of the incident
Description of the incident
Tell us what you want to complain about
Print this out and mail to:
Alternativa Nordics AB Attn: Complaints Officer Magnus Ladulåsgatan 3 118 63 Stockholm
Your case will be handled promptly and you will receive a written response.