Complaints

    Complaints

    Alternativa Nordics cares about its customers and partners and always strives to create well-functioning relationships in the long term. Our goal is to always be able to offer a high-quality range of services. Should you as a customer not be satisfied, it is important that you contact us as soon as possible with your comments or objections.

    Primarily

    We recommend that you as a customer contact the contact person you have a case with and who Alternativa Nordics has appointed for the relevant service. We are keen to try to find a solution and provide answers to the problem.

    In the alternative

    Should you still not be satisfied with the solution or response offered, please submit your comments or objections in writing to Alternativa Nordics' Complaints Officer, together with attached copies of the business documents on which the complaint is based. Your case will be processed immediately and promptly and your answer will be sent back in writing to the contact details you provided.

    Thirdly

    If you feel that you are unable to reach an acceptable solution or if you feel unsure whether you have been treated correctly, you can turn to the Swedish Consumer Banking and Finance Bureau or to the National Board for Consumer Complaints.

    The Complaints Officer for Alternativa Nordics is the company's Paralegal, who has the overall responsibility for all complaint handling as well as for coordination and competence development regarding the handling of complaints. The Complaints Officer is also the contact person for the Swedish Financial Supervisory Authority, the Swedish Consumer Banking and Finance Bureau and ARN.

    Complaints should be received at the following address:

    Alternativa Nordics AB Attn: Complaints Officer Magnus Ladulåsgatan 3 118 63 Stockholm

    Complaint form

    First name and last name (required)
    Social security number
    Company
    Corporate ID number
    Address
    Zip code
    Phone number (required)
    E-mail address
    Date of the incident
    Description of the incident
    Tell us what you want to complain about

    Print this out and mail to: Alternativa Nordics AB Attn: Complaints Officer Magnus Ladulåsgatan 3 118 63 Stockholm Your case will be handled promptly and you will receive a written response.

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