FinReg Solutions cares about its customers and partners and always strives to create well-functioning relationships in the long term. FinReg Solutions’ goal is to always be able to offer a high-quality range of services and services. Should you as a customer not be satisfied anyway, it is important that you contact FinReg Solutions as soon as possible with your comments or objections.

Primarily;

We recommend that you as a customer contact contact the contact person you have a case with and who FinReg Solutions has appointed for the relevant service. FinReg Solutions is keen to try to find a solution and provide answers to the problem.

In the alternative;

Should you still not be satisfied with the solution or response offered, please submit your comments or objections in writing to FinReg Solutions’ Complaints Officer, together with attached copies of the business documents on which the complaint is based. Your case will be processed immediately and promptly and your answer will be sent back in writing to the contact details you provided.

Thirdly;

If you feel that you are unable to reach an acceptable solution or if you feel unsure whether you have been treated correctly based on your case, you can turn to the Swedish Consumer Banking and Finance Bureau or to the National Board for Consumer Complaints. 

The Complaints Officer for FinReg Solutions is the company’s Paralegal, which has the overall responsibility for all complaint handling as well as for coordination and competence development regarding the handling of complaints. The Complaints Officer is also the contact person for the Swedish Financial Supervisory Authority, the Swedish Consumer Banking and Finance Bureau and ARN.

The template for complaints can be found down below

Complaints should be received at the following address:

FinReg Solutions AB

Attn: Complaints Officer

Norra Vallgatan 64

SE-212 22 Malmö

Complaint form

First name and last name (required)

Social security number

Company

Corporate

Address

Zip code

Phone number (required)

E-mail address

Date of the discontent:

The event of the incident discontent:

Tell us what you want to complain about:

Print this out and mail to:

FinReg Solutions AB

Attn: Complaints Officer

Norra Vallgatan 64

SE-212 22 Malmö

Your case will be handled promptly and you will receive a written response back.

Do not forget to attach copies of attachments if available.